securely with your credit card via PayPal whether you have a PayPal
account or not (see our 3rd
FAQ for illustrated instructions how). You can also
credit card by phone. Established commercial accounts that are set
up as dealers for our products may be eligible for Net 30 terms.
ship via FedEx, and sometimes USPS (depending on zone), in the continental USA.
Certain products we can ship via USPS to Alaska and Hawaii as well;
these are noted on our
PRODUCTS page. We're working to expand the eligible
products for AK and HI, so inquire if you're interested.
ship outside the continental USA, but the freight is (often
considerably) higher, so we quote each order on an individual basis.
(We're learning about alternate shipping methods that might save
money and make this outside-the-USA shipping easier.)
If you're outside the continental USA and are interested in our
e-mail us here and tell us what
you're interested in ordering, your address, your phone number, etc.
We'll get a shipping quote and get back to you.
Policies Covering Transactions
With Four On The Floor Pet Products, Inc.
Revision Date Of These Policies: February 8, 2005
1. Four On The Floor will
never sell our client list. We will never divulge private information
about any customer to another without just cause (bank fraud, etc.).
2. We do not accept
returns. Why? Because, due to the dilution nature of our product,
without tying up our resources in the lab to test the strength of any returned product, we would have no way of quantifying for certain whether some of our
product had been used. This wastes resources and keeps us from helping as
many needy animals and owners as possible. All sales are final and there
may be a restock fee on cancelled orders regardless whether the order has
shipped yet or not (to cover our time in processing).
Under no circumstance shall shipping & handling charges be refunded.
We reiterate: no refunds are given for any reason. All sales are
3. Please don't contest a
Four On The Floor charge with your credit card company. If you for some
reason have a problem with us or our product, please give us the courtesy of
letting us know before you do something abrupt like contesting a charge.
We'll do everything reasonable and within our power to help because we operate
by the Golden Rule and we want happy customers. Fairness to both parties
is the goal.
4. The user of DooDoo
Voodoo assumes any liability connected therewith and determines the suitability
of DooDoo Voodoo for any particular purpose. Four On The Floor disclaims
any and all liability for direct or consequential damages arising from the use
of DooDoo Voodoo. The maximum liability on the part of Four On The Floor
shall be the purchase price paid by the customer (verified).
5. Shipments sent by UPS
and Federal Express are insured for the default value of $100. USPS
shipments are insured for the default value. If your
order is over the default values and you desire additional insurance, please request it at the
time you place your order. There's a small additional charge per each
additional $100 of value over the original default insurance of $100, but about
the time your order is damaged in transit, you'll be very glad you
purchased the additional insurance. If you don't purchase this additional
insurance, Four On The Floor Pet Products, Inc., shall not be held liable for
damaged goods. We will do our best to assist with your claim against the
appropriate carrier, but claims are the recipient's responsibility.
6. Due to too many
customer complaints about having to be at home to sign for receiving
their shipment from us (upon delivery by FedEx), we now no longer
require delivery signatures. We are NOT liable if FedEx delivers
your package but you say you never received it. Meaning, we will
not re-send you another shipment at no charge to replace the one you
feel you didn't receive. If you believe there is a chance that your
shipment may be stolen if left at your door, please have your shipment
sent to a neighbor's address, the front desk at your apartment building,
etc. We are sorry for the inconvenience of this policy, but we
simply cannot absorb the cost of sending out free replacements. If
FedEx's tracking system shows your package was delivered, we both need
to consider it delivered. Thank you for your understanding of this
7. By purchasing from us,
whether through this site or via other means, you agree that the laws of the state of
Indiana shall govern all transactions. Any actions involving Four On The
Floor Pet Products, Inc., shall be conducted in the courts of the State of Indiana.
Legal fees shall be reimbursed to Four On The Floor Pet Products, Inc.,
materials and quotes offered become the property of Four On The Floor Pet
Products, Inc., and may be used for promotional purposes. This
includes e-mails, paper correspondence, voicemails, photographs and
related materials. We disguise identity when appropriate.
Thanks for helping us help as many animals as possible by sharing your
9. If you think we
didn't ship your order or that we sent you the wrong item, please
contact us so we can look into the situation and remedy it if
appropriate. Recently, we've had two customers who deemed it appropriate to file PayPal disputes against us. This is NOT cool, especially when
dealing with a charitable, Golden Rule company such as ours that has
invested millions of dollars and nearly four decades in helping people and
pets. Why did these customers file disputes? The first,
because she didn't know how to use PayPal to issue a payment properly.
The second, because instead of e-mailing or calling us to ask if we
might have shipped her the wrong item (we did; this is the first time I
can ever remember this happening), she filed a PayPal dispute without
even alerting us to the potential mistake. This seems illogical to
us. If you think we boo-booed your order,