|
About Us...And Our
Policies
 Four On The Floor Pet Products,
Inc., was established in 1988. It is owned, and
DooDoo Voodoo was invented, by Eric & Julie Smith. The Smiths have been
together since high school back in the '70s and have been married since
1983.
 The Smiths are the founders of two
federally-licensed animal charities. The first is The Alliance For
Responsible Pet Ownership (ARPO; www.adoptarpo.org), which is a rescue and adoption organization
they founded in 1998. They're no longer officially affiliated with ARPO,
but continue to support its efforts and work collaboratively with the group. The second is the Indiana Companion
Animal Network (I-CAN), which operated a nonprofit, low-cost feline
spay/neuter clinic in Indianapolis and performed approximately 4000 surgeries
for the neediest pet owners, feral caretakers and animal shelters.
 The Smiths also
founded the
Indy Pets ALIVE! coalition, which
worked to bring together Central Indiana's
animal welfare organizations to collaborate and cooperate in support of their common mission.
A picture of the first Action Summit, attended by hundreds of people, is shown
to the left. We brought in Gregory Castle, one of the founders of the
Best
Friends Animal Sanctuary, to be our keynote speaker. Lots of good came out
of
Indy Pets ALIVE!
and animals are continuing to benefit to this day...in Central Indiana and
beyond.
 The Smiths have lectured on, and work
heavily to promote, early-age spay/neuter, feral cat management and more.
They have orchestrated puppy mill raids, have done undercover video & audio
work in conjunction with law enforcement, have produced animal-related documentaries and more. They have been
active in lobbying at the city and state levels on behalf of animals, and
recently helped get a TNR (trap/neuter/return) ordinance passed in Indianapolis
making it legal to TNR feral cats. (It used to be supported by the City,
but was officially illegal based on the language of existing statutes.) The
Smiths are commonly interviewed by the print, online and broadcast media for
stories relating to companion animals, pet overpopulation and more. The
Smiths put on a lecture on feral cat colony management at a statewide conference
held at the Purdue University Veterinary School.
 The Smiths' backgrounds are in
broadcast/computers/audio/video (Eric) and critical-care nursing (Julie).
They are the founders of
Auralex
Acoustics, Inc., a 35-year-old
worldwide acoustical consulting firm and manufacturer of sound-control products. To learn more, visit
www.auralex.com,
www.auralexelite.com,
www.auralexuniversity.com or
www.acoustics101.com. Be sure
to glance at the Auralex Famous Client List on the homepage of
www.auralex.com.
 After
the recent passing of Eric's father, the Smiths took over the
operation of his father's pizza carryout and delivery restaurant in
Zionsville, which is a historic small town northwest of Indianapolis.
For more info, visit
www.zionsvillepizzadelivery.com.
The Smiths formerly owned and operated three carryout/delivery pizza
restaurants in Carmel and Fishers, north of Indianapolis.
When first founded, Four On The Floor's
product line included high-quality foods, odor neutralizers and other items of
use to pet owners, but over the years the product line has been pared down to
just DooDoo Voodoo Pet Odor Evaporator, the DooDoo Voodoo Blacklight (made by
GE) and DooDoo Voodoo Clumping Cat
Litter (which has recently been re-branded from its original name, circa 1988, UltraFresh™).
NOTE: DooDoo Voodoo
Clumping Cat Litter is not available online at this time while we re-tool our packaging and
production facility. Look for our cat litter to be available for online
purchase sometime in the coming months. It is fantastic stuff and it's all
we've used since 1988. We're laying international distribution groundwork.
Up to the limit allowed by
federal charity law, proceeds from the sale of Four On The Floor's products are donated to animal charities.
Sure, we've got bills to pay, too, but the main reason we founded Four On The
Floor and have continued to fine-tune DooDoo Voodoo over the last nearly 24
years is out of our devotion to helping improve...and, in many cases,
save...animals' lives. We appreciate your support of our company and your
willingness to help make the world a better place for the animals whose paths
you cross. They can't advocate for themselves, so we all must.
 We're an
earth-friendly company. At Four On The Floor Pet Products, Inc., we
recycle all our waste paper (including junk mail, catalogs, magazines, scrap
office paper and more), cardboard, plastic bottles, aluminum cans and pretty
much anything else we have the local facilities to recycle. We use biodegradable
packing "peanuts" when we can get them; when we can’t, we use
conventional peanuts that are made from recycled plastics. We’re proud of
DooDoo Voodoo’s formula and the environmentally-friendly nature of our
product. (The byproducts of DooDoo Voodoo’s cleaning action are water and
oxygen.)
We encourage you to recycle the
plastic bottles DooDoo Voodoo is packaged in, plus the cardboard box it ships to
you in. Save the packing peanuts and/or bubble wrap, then reuse them when you
get the chance or donate them to a packing store near you so they can reuse
them.
If we all work together, we can
make a big difference. Thanks for doing your part!
To visit a page
about the Smiths' private animal-rescue facility, learn about its construction &
design and see pictures of the facility,
click here.
To visit our Rainbow Bridge
page to learn about some of the pets who've enriched our lives over the
years, click here.
Street Address:
Four On The Floor Pet Products, Inc.
702 N. Shortridge Road
Indianapolis IN 46219
Note: We don't accept
walk-in traffic at this facility.
Telephone:
Information:
1-317-35-NOPEE (356-6733)
Orders Only: 1-800-PET-ODOR
Note: If possible, contact us via
e-mail. If this
doesn't work for you, or if your question isn't covered by the info on our FAQ page,
feel free to call us. We won't bite your leg.
Fax:
317-594-0938 or 317-357-9496
 Policies Covering Transactions
With Four On The Floor Pet Products, Inc.
Revision Date Of These Policies: February 8, 2005
1. Four On The Floor will
never sell our client list. We will never divulge private information
about any customer to another without just cause (bank fraud, etc.).
2. We do not accept
returns. Why? Because, due to the dilution nature of our product,
without tying up our resources to test the strength of any returned product in
the lab, we would have no way of quantifying for certain whether some of our
product had been used. This wastes resources and keeps us from helping as
many needy animals and owners as possible. All sales are final.
Under no circumstance shall shipping & handling charges be refunded.
We reiterate: no refunds are given for any reason!
3. Please don't contest a
Four On The Floor charge with your credit card company. If you for some
reason have a problem with us or our product, please give us the courtesy of
letting us know before you do something abrupt like contesting a charge.
We'll do everything reasonable and within our power to help because we operate
by the Golden Rule and we want happy customers. Fairness to both parties
is the goal.
4. The user of DooDoo
Voodoo assumes any liability connected therewith and determines the suitability
of DooDoo Voodoo for any particular purpose. Four On The Floor disclaims
any and all liability for direct or consequential damages arising from the use
of DooDoo Voodoo. The maximum liability on the part of Four On The Floor
shall be the purchase price paid by the customer (verified).
5. Shipments sent by UPS
and Federal Express are insured for the default value of $100. If your
order is over $100 and you desire additional insurance, please request it at the
time you place your order. There's a small additional charge per each
additional $100 of value over the original default insurance of $100, but about
the time your order is damaged in transit, you'll be very glad you
purchased the additional insurance. If you don't purchase this additional
insurance, Four On The Floor Pet Products, Inc., shall not be held liable for
damaged goods.
6. Due to too many
customer complaints about having to be at home to sign for receiving
their shipment from us (upon delivery by FedEx), we now no longer
require delivery signatures. We are NOT liable if FedEx delivers
your package but you say you never received it. Meaning, we will
not re-send you another shipment at no charge to replace the one you
feel you didn't receive. If you believe there is a chance that your
shipment may be stolen if left at your door, please have your shipment
sent to a neighbor's address, the front desk at your apartment building,
etc. We are sorry for the inconvenience of this policy, but we
simply cannot absorb the cost of sending out free replacements. If
FedEx's tracking system shows your package was delivered, we both need
to consider it delivered. Thank you for your understanding of this
policy.
7. The laws of the state of
Indiana shall govern all transactions. Any actions involving Four On The
Floor Pet Products, Inc., shall be conducted in the state of Indiana.
Legal fees shall be reimbursed to Four On The Floor Pet Products, Inc.,
regardless outcome.
8. Submitted
materials and quotes offered become the property of Four On The Floor Pet
Products, Inc., and may be used for promotional purposes. This
includes e-mails, paper correspondence, voicemails, photographs and
related materials. We disguise identity when appropriate.
Thanks for helping us help as many animals as possible by sharing your
story!
|
